Progressive Post Ltd. Remote Assist Terms and Conditions

1. By entering a Remote Assist Session ID and clicking the ‘CONNECT’ button You hereby wholly accept these terms and conditions and agree to grant Progressive Post Ltd. permission to access a computer remotely for the purpose of technical support (“Remote Assist”). This will require You to download and install a computer program application which allows this access. You represent and warrant that You own the computer on which You will install the application, or otherwise have authority to grant Progressive Post Ltd. permission for Remote Assist.
2. You may be asked to disable firewalls and other security hardware and software to enable Progressive Post Ltd. to control the computer. You understand that it is Your responsibility at the end of the Remote Assist session to restore these security features to the prior settings. Progressive Post Ltd. agrees to provide, on a best effort basis, assistance to restore said security features that may have been disabled.
3. Progressive Post Ltd. Remote Assist can be run in either a “View Only” or “Remote Control” mode which is the choice of the Remote Assist user. In the View Only mode, the Progressive Post Ltd. support representative will only be able to view the computer screens and will require assistance to navigate through different computer screens and applications in diagnosing and/or repairing the computer. In the Remote Control mode, the representative will take control of the computer remotely and will be able to access programs and applications without assistance. In both instances, the end user should remain in communication with the representative while the computer is being accessed and the end user will be able to see what the representative is doing.
4. In order to resolve Your technical support issue, Progressive Post Ltd. may perform whatever functions it reasonably considers necessary or appropriate to accomplish the goals of the Remote Assist session. These activities may include, among other things, copying, moving, overwriting, and deleting files; running diagnostic and/or repair programs; rebooting the computer and/or reestablishing the Remote Assist session. Progressive Post Ltd. may recommend the sending of files from Progressive Post Ltd. to the computer in order to repair the computer or to assist in diagnosis. The end user will be notified prior to any such files being sent and has the opportunity to decline those files.
5. Progressive Post Ltd. does not maintain access to the computer once a Remote Assist session has ended. A new Remote Assist session can be initiated by contacting Progressive Post Ltd.
6. Progressive Post Ltd. does not collect personal data or information during the remote access of the computer; however, this remote session and system data will be recorded and stored for service purposes and shall be indexed with a customer file. It is recommended to close all personal files before commencing the Remote Assist session. You acknowledge and agree that Progressive Post Ltd. can record and store this remote assistance session.
7. It is Your responsibility to back up any data, software, and other personal files stored on the computer prior to initiating this session. It is recommended to store this information to external media such as a DVD disc or external hard drive. You agree that Progressive Post Ltd. is not responsible under any circumstances for loss or corruption of data and/or hardware/software. Progressive Post Ltd. will take reasonable precautions to avoid deletion or damage to the data and software on the computer.
8. You may choose to end the Remote Assist session at any time by disconnecting from the Remote Assist session. Doing so may prevent the Progressive Post Ltd. technician from completing their work, possibly leaving the Progressive Post Ltd. software, other programs and the computer itself in an unstable condition.
9. These terms and conditions apply only to this Remote Assist session and do not alter or amend any other contracts You may have with Progressive Post Ltd., including Your Software License Agreement.
10. While Progressive Post Ltd. will endeavour to resolve Your technical issue, it does not guarantee that it will be able to do so during this Remote Assist session. Progressive Post Ltd. MAKES NO OTHER WARRANTIES WITH RESPECT TO ANY REMOTE ASSIST SESSION OR THE WORK PERFORMED DURING ANY REMOTE ASSIST SESSION. Progressive Post Ltd. SPECIFICALLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT ACTIVITIES DURING THE REMOTE ASSIST SESSION WILL BE SUCCESSFUL, THAT IT WILL CORRECT ANY OR ALL DEFECTS, PROBLEMS OR ISSUES WITH ANY SOFTWARE, HARDWARE OR SYSTEM, OR THAT THE OPERATION OF ANY SOFTWARE, HARDWARE OR SYSTEM WILL AT ANYTIME BE UNINTERRUPTED OR ERROR-FREE.
11. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Progressive Post Ltd. BE LIABLE TO You OR ANY THIRD-PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES WHATSOEVER, WITHOUT REGARD TO CAUSE OR THEORY OF LIABILITY (INCLUDING, WITHOUT LIMITATION, DAMAGES INCURRED FOR LOSS OF BUSINESS PROFITS OR REVENUE, LOSS OF PRIVACY, LOSS OF USE OF ANY COMPUTER OR SOFTWARE INCLUDING THE SOFTWARE, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION OR OTHER PECUNIARY LOSS) ARISING DIRECTLY OR INDIRECTLY OUT OF ANY SESSION OR Progressive Post Ltd.’S ACTIVITIES DURING THE SESSION, EVEN IF Progressive Post Ltd. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL Progressive Post Ltd.’S LIABILITY RELATED TO ANY SESSION EXCEED $125.00 CAD. THE FOREGOING LIMITATION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.